In this workshop, participants are introduced to five basic conflict-handling modes. They learn how and when each mode is typically most appropriate and gain eye-opening insight into how overusing or under using any one mode can create unwanted situations for themselves and for the people around them.

To optimize performance, we must be able to effectively resolve issues, settle differences, and implement solutions on every level. By understanding and expanding the variety of skills used in handling conflicts, we can improve the way we accomplish goals individually and within work groups.

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes, or styles, affect interpersonal and group dynamics and for learning how to select the most appropriate style for a given situation.